Privacy Policy

Privacy Policy

Introduction

Welcome to https://el-milagro-organic-tortilla-chips.chicagotortillachips.com (hereafter referred to as “El Milagro Organic Tortilla Chips,” “us,” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from our website visitors, users, and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://el-milagro-organic-tortilla-chips.chicagotortillachips.com.
  2. Any mobile applications or services offered by El Milagro Organic Tortilla Chips.
  3. All interactive features and services accessible through our platform, including online forms, surveys, and communication channels.
  4. Our physical stores (if applicable) that link to this Privacy Policy.

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This policy governs your interactions with us in the following scenarios:

  1. Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your personal information to provide a seamless experience.
  2. Website Visits: Every time you visit our websites, we may gather data about your browsing behavior, preferences, and device information to enhance and personalize your experience.
  3. Communication: If you choose to receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS), we’ll process your contact details and communication preferences accordingly.

Personal Data Collection

We collect a range of personal data to provide our services and improve our offerings. Here’s a detailed breakdown:

  1. Account Information: This includes usernames, email addresses, passwords (hashed and salted for security), and account settings.
  2. Payment Details: We securely process payment information, including credit/debit card numbers (masked), expiration dates, and billing addresses, to facilitate transactions.
  3. Financial Data: For billing purposes, we may store financial information such as bank account details (if directly provided) or transaction history.
  4. Purchase Information: Details of your orders, purchases, and shopping behavior help us improve product recommendations and customer service.
  5. Mobile Device Identifiers: We may collect unique device identifiers (UDIDs), IP addresses, and mobile phone numbers to enhance our applications’ performance and for analytics purposes.
  6. Location Data: With your consent, we can access location information to provide personalized services and offers.
  7. Feedback and Reviews: Your comments, reviews, and ratings help us improve our products and services.
  8. Social Media Information: When you interact with us on social media platforms, we may collect your user IDs, profile pictures, and any other data made publicly available.
  9. Product Information: Details about the products you view, search for, or purchase provide insights into customer preferences and help tailor marketing efforts.

We obtain this data through direct input from you, automated technologies, and third-party sources (where permitted).

Cookies

Cookies are small text files placed on your device to improve user experience and perform analytics. We use cookies for several purposes:

  1. Strictly Necessary: These ensure basic functions of our website work correctly, such as allowing you to log in.
  2. Preference Cookies: They remember your settings and preferences, like language choices or display options.
  3. Analytics Cookies: Used by analytics tools to track site usage, gather user feedback, and gain insights into how our site is used.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes described in this policy or as required by law. The retention periods vary depending on the type of data and its usage:

  1. Account Information: Retained until your account is deactivated or closed.
  2. Payment Details: Securely stored for transaction history and fraud prevention (in compliance with regulatory requirements).
  3. Purchase Data: Kept for billing, record-keeping, and analytics purposes (usually up to 7 years).
  4. Communication Records: Retained for customer service and marketing purposes (up to 2 years).
  5. Analytics Data: Aggregated and anonymized data may be stored indefinitely for analytical trends.

Upon your request or when no longer required, we will delete or anonymize your personal data in accordance with applicable laws.

Security of Your Data

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

  1. Data Encryption: We use encryption protocols to secure data during transmission and at rest.
  2. Third-Party Processing: We engage trusted third-party service providers who process data on our behalf, ensuring they adhere to strict security standards.
  3. Access Control: Only authorized personnel have access to sensitive data, and their actions are monitored.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are designed for a general audience, and we comply with all applicable laws regarding child privacy, including the Children’s Online Privacy Protection Act (COPPA) in the United States.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  1. Access: The right to request access to and receive a copy of your personal data held by us.
  2. Rectification: The ability to correct or update inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): Requesting the deletion of your personal data where there is no valid reason for its retention.
  4. Restriction: Limiting the use, processing, or sharing of your personal data under certain circumstances.
  5. Portability: Obtaining a copy of your personal data in a structured, commonly used format and transferring it to another controller.
  6. Objection: Objecting to the processing of your personal data for specific or all purposes.
  7. Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.
  8. Appeals/Complaints: Filing appeals or complaints with a supervisory authority if you believe your privacy rights have been infringed.

To exercise these rights, please contact our Data Protection Officer at the address provided below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically for the latest information.

Contact Information

For any inquiries, requests to unsubscribe, or questions regarding your data privacy, please contact us:

  • Email: contact@el-milagro-organic-tortilla-chips.chicagotortillachips.com
  • Address: El Milagro Organic Tortilla Chips, [Street Address], [City, State, Zip Code]